Last week, I wrote about the tradeoffs that are needed when products “grow up”. Basically, after your product has gather its initial set of (hopefully loyal) users, you will have a choice of whether to design the subsequent iterations for the “power users” – The set of users that have become familiar with your product and are now looking to get more out of it, vs designing for “new users”, who are just getting on-boarded.
Last week, we looked at an example of a product designed for the power users, but this week, lets walk through a product that is designed for novice users, and doesn’t necessarily address the power users. There have been a few interesting examples of this in the past few years from the startup world, especially around email.